Contact and grievances

General enquiries

Email [contact email].
[Your full legal name], sole proprietor, trading as ProofStack
[Postal address in India: city, state, PIN]

Grievance Officer

Under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Digital Personal Data Protection Act, 2023, complaints about content, accounts or your personal data go to our Grievance Officer:

[Grievance Officer full name]
Email: [grievance email]
Address: [Postal address in India: city, state, PIN]

What to include

• Your name and how to contact you.
• A link to the content or account concerned.
• What the problem is and, if relevant, which rule it breaks.
• For copyright or trademark complaints, proof that you own the right.

What happens next

• We acknowledge your complaint within 24 hours.
• We resolve it within 15 days.
• Requests to remove content that breaks our rules are resolved within 72 hours.
• Intimate images shared without consent are removed within 24 hours.

If you are not satisfied

• You can appeal our decision to the Grievance Appellate Committee set up by the Government of India within 30 days, at gac.gov.in.
• For complaints about your personal data, you can approach the Data Protection Board of India after contacting us.

Your data

You can download a copy of your data or delete your account at any time from your account page.